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Shipping & Returns

Shipping

Shipping fees are based on value of spend and will be calculated at the checkout.

Order Value in £'s

Shipping Cost

Under £20

£2.95

Under £50

£3.95

Under £100

£6.95

Over £100

£11.95

 

Returns & Refunds

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

If I change my mind...

  • Contact us, return your item to us unused, in original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
  • If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.
  • If you'd like to return something we've delivered, just call us on 01332 813 150 and unless otherwise stated on the delivery note we'll collect it for free. Your order number will count as your receipt.
  • To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as digital cameras.
  • These terms do not affect your statutory rights.

If there's a fault with the product... We've made it easier!

  • If you send it back to us with your proof of purchase, we'll give you a
    replacement or a refund.
  • If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
  • This does not affect your statutory rights.

Distance Selling Regulations

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item, provided the items have not been unsealed.

To cancel, you can Email Customer services, call 01332 813 150 or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Item(s) may be returned to Ultra Sport Europe Ltd or we can arrange collection free of charge (unless otherwise stated on the delivery note). If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you have an Internet order query, please Email Customer services or call us on 01332 813 150.

(For security and training purposes, telephone calls to and from Customer Services may be recorded or monitored).

You can now recycle your old electricals with us.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. Just send the item you wish to be recycled (must be equivalent to the one bought from us) to us within 28 days of your purchase, at the following address:

WEEE returns

Ultra Sport EU Ltd, Carnival Way, Castle Donington, Derbyshire DE74 2HP

To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximize separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system, which allows all customers buying new electrical equipment the opportunity to recycle their old items. Those establishing their own take‐back scheme must as a minimum offer all customers buying new electrical equipment take back of their old electricals on a like‐for‐like basis.